Effective: December 2, 2024
Above the Clouds (“ATC,” “we,” “us,” or “our”) is committed to protecting the privacy of all individuals who engage with our mission, including program applicants and their families, volunteers, and donors. This Privacy Policy outlines how we collect, use, store, and protect personal information submitted through our website, online forms, and other means.
1. Information We Collect
We may collect personal information from the following groups:
Program Applicants and Their Families
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Child’s name, age, medical or personal background relevant to flight eligibility
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Parent/guardian name(s), contact information, emergency contact(s)
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Waiver and consent forms, including photo and video release permissions
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Demographic data (e.g., race, gender, language) voluntarily provided for grant reporting and inclusion monitoring
Volunteers
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Name, contact information, relevant certifications or licenses (e.g., pilot credentials)
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Background check information, if applicable
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Availability and areas of interest or service
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Signed waivers and agreements
Donors
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Name, contact details, donation history, and communication preferences
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Payment method information (when applicable and securely processed via third-party payment processors)
2. How We Use Information
We use the information collected to:
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Coordinate and deliver program services (e.g., Dream Flights, Discovery Days)
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Communicate with families, volunteers, and donors about logistics, updates, and opportunities
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Ensure the safety and eligibility of participants
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Maintain accurate donation records and provide tax acknowledgments
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Fulfill legal and regulatory obligations
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Report anonymized data to funders and partners (personal information is not shared without consent)
3. Information Sharing
We do not sell, trade, or rent personal information to third parties. We may share personal information with trusted third-party service providers (e.g., email platforms, payment processors, background check services) solely for the purpose of operating our programs and services. These providers are contractually obligated to maintain confidentiality and safeguard information.
We may also disclose personal information if required by law, court order, or to protect the safety and integrity of our programs.
4. Data Security
We take appropriate technical and organizational measures to safeguard personal information against unauthorized access, disclosure, alteration, or destruction. These include secure storage systems, password-protected databases, and limited access to sensitive data.
5. Your Rights
Individuals have the right to:
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Access the personal information we hold about them
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Request corrections to inaccurate or outdated information
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Request deletion of their data, subject to legal or operational requirements
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Opt out of non-essential communications
To make a request, please contact us using the information below.
6. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal, contractual, or reporting obligations.
7. Third-Party Links
Our website or communications may include links to external sites not operated by Above the Clouds. We are not responsible for the privacy practices of these third parties.
8. Children’s Privacy
We do not knowingly collect personal information directly from children under the age of 13 without verified parental or guardian consent. All information about youth participants is provided by a parent, legal guardian, or authorized representative.
9. Changes to This Policy
We may update this policy from time to time. Changes will be posted on our website with an updated “Effective Date.” Continued use of our services after changes constitutes acceptance of the revised policy.
10. Contact Us
If you have questions or concerns about this policy or how your data is handled, please contact:
Above the Clouds
125 Access Rd, Norwood, MA 02062
Info@abovethecloudskids.org